1.If you need to apply for goods returning or replacement, please make sure contact with Silk88’s customer service by call or email.

Customer service telephone: +86 400-886-0036

Customer service email:customerservice@silk88.com

2.When returning orders, please follow strictly the following steps

1)Call Silk88’s customer service hotline, then customer service staff will help you to register the goods returning or replacement bill.

2)After the registration, the system will automatically reserve the stock for you for 7 days, please be sure to return the merchandise within 7 days to Silk88’s warehouse. Stock will be automatically released after 7 days.

3)To ensure execute in time after receipt of goods, please attach the order invoice to the returning goods.

4)After we receive the package, we will verify the quality of the returning goods, and then refund or change goods according your needs.

5)If for goods returning, refund will be returned by your original method of order payment. The refund will arrive into account with different deadlines based on different bank transfer or inter-bank.

6)Address for packages of returning/replacement

Address: Lanli Garden, 518 Huqiu Road, Suzhou, Jiangsu , China

Zip code: 215008

Recipient: Suzhou Silk88

7)Goods returning or replacement caused by product quality issues (non-human damage), Xiuke will bear your cost of courier of express (Please choose an appropriate way to send back the goods, we will pay based on actual amount of the consignment. The maximum reimbursement amount is 15 Yuan). This fee will be credited to your Silk88's virtual account, and can be used for your next shopping.

Thank you for your support of Silk88. The final interpretation of this rule is belonging to Silk88. If you have any questions, please contact Silk88’s customer service hotline: ＋86 400－886－0036. We will be happy to serve you.