1. How to order?
Please call the sales hotline: +86 4008860036, sales staff will arrange your order; You can also visit www.silk88.com to order; Please see the web site ordering process in Help Center for the details.
2. How to pay the fee of delivery?
All goods are now free shipping during activities.
3. How to do if you receive unsatisfactory goods? Can you demand for goods returning or replacement?
Within 30 days since your receipt of goods, Silk88 will arrange the goods returning or replacement for you.. You should send back the goods, Silk88 will take charge of the shipping fee only (based on actual amount of the consignment, the maximum reimbursement amount is 10 dollars). If you need the goods returning or replacement services, please contact Silk88’s customer service hotline (+86 4008860036）for consulting.
Detail instruction:
(1) One order provides you with one good returning or replacement service. To ensure your rights and interests, please contact us after your thoughtful consideration.
(2) Please ensure the product tag and all kinds of packaging integrity when you return or change goods.
(3) If the goods were damaged due to your personal reasons (such as modifying dimensions, washing, leather waxing, embroidery, long term wearing, etc), no return or change.
(4) When goods returning or replacement occur, please choose the normal delivery to send back the goods. For your first goods returning or replacement, Silk88 will take charge of the delivery fee. (Which is based on actual amount of the consignment, the maximum reimbursement amount is 10 dollars. We do not support delivery arriving payment for the moment; please advance the delivery fee firstly). The replacement will send to you freely.
The reimbursement of delivery fee will be deposit into your Silk88’s virtual account. You can enter into “My account” for inquiry.
(5) Goods in pack or suite can not be returned partly, because the other goods in original pack or suit will not be able to enjoy the benefits.
(6) Special goods (Special goods designated by Silk88, such as socks, cosmetics, makeup tools etc.) We do not provide try on service currently. No return or change for non-quality problems.
(7) Pictures and information are only for reference. It may be different in color between pictures and real products caused by the different shooting lights, or computer monitor or other problems. The real products will be the definite standard. Thank you for your support for Silk88. Silk88 will provide you with high-quality products and services. The final interpretation of this rule is belonging to Silk88.
4. How to apply for goods returning or replacement?
If you need to apply for goods returning or replacement, please make sure contact with Silk88’s customer service by call or email.
Customer service call: +86 4008860036
Customer service email: customerservice@silk88.com
5. How to choose appropriate product size?
Firstly, you should know the dimensions of each part of your body. Then you can choose the more appropriate products according to the measurement results. Click here to see the methods of measurement for body dimension.
6. What are the special offers of Xiuke?
Silk88 will launch various promotions from time to time. Details can be found in the website of Silk88’s daily special offers.
7. How to pay?
We provide you with a variety of settlement. You can choose the convenient way of payment according to your own situation:
(1) Online payment: It refers to the online payments by the direct use of your bank account or card number. You need to open your online banking services before using this method of payment. After you choose “Online payment”, the payment window will be pop-up. You can do the payment following the operation instruction.
(2) Transfer: It refers to the payment by bank transfer Transfer details:
8. How to apply for refund
When return of goods occurs, we will put the payment into your virtual account which can be used for the next order. If you demand for refund, please contact with our service center. After the verification, the customer service staff will arrange your refund. The method and time of refund are as follow:
1 When return of goods occurs, we will put the payment into your virtual account which can be used for the next order. If you demand for refund, please contact with our service center. After verification by our customer service center, we will treat your demand. Refund will be sent to the original payment platform within 1-3 business days.
Kind tips: If the payment can not be returned in time because of the problems of the third-party payment platform or the bank, our customer service center staffs will contact you to resolve the problem.
2 Gift cards can not be converted into cash, cash refund can not be applied.
Kind tips: If the payment can not be returned in time because of the problems of the third-party payment platform or the bank, our customer service center staffs will contact you to resolve the problem. Gift cards can not be converted into cash; cash refund can not be applied.
